2008/9 - 31st Anniversary Year (1977 to 2008)
 
Quality Assurance
 
Hyquip is ISO 9001 accredited. The senior management team first made a commitment to formalising its Quality Management System (BS 5750) in the early 1990’s.
 
Today the QA Management Team comprising of Lee Heaton (Projects Office & QA Manager), Glynn Boyce (Sales Office Manager), Paul Taylor (Managing Director), Kathy Yates (Operations Director) drive through a proactive system of continuous improvement through focused monthly Management Review Meetings which encompasses the strategic direction of the business and all operational issues underpinning this strategy.
 
In 2002, under the guidance of Lee Heaton, Hyquip successfully upgraded its Quality Management System to BS EN ISO 9001:2000. It is currently in the process of addressing BS EN ISO 9001:2008 with a view to bring this online by January 2009.
 
The philosophy and culture of Quality Assurance plays a major roll at Hyquip. Management and employees together are committed to meeting and exceeding customer expectations through service and delivery performance.
 
Management Review Team
LEE HEATON - Projects Office & QA Manager- Click to email me directly GLYNN BOYCE - Sales Office Manager - Click to email me directly
Lee Heaton Glynn Boyce
PAUL TAYLOR - Director - Click to email me directly KATHY YATES - Director - Click to email me directly
Paul Taylor Kathy Yates
Hyquip continually aims for:
  • Zero defects in manufacturing by building quality and reliability into its systems through excellence in design and specification.
  • Zero returns through its distribution activity by marketing and supplying quality products and having an operational team to ensure we deliver the right goods on time, every time.
Design, application and technical engineers, the sales team and administrators, together with management and support staff all have a wealth of experience that is channelled to provide a quality service that is second to none. This coupled with a continual drive for improvement through our Quality Management System means that Hyquip aims to be the best in its industry with the ultimate goal of providing total customer satisfaction.

Hyquip Quality Policy
To consistently provide quality products and services that meet and exceed customer requirements and to continually improve the effectiveness of our quality management system with the aim of enhancing customer satisfaction.