Hyquip Customer Feedback

 

 

Date: Friday, May 14, 2010 08:57 AM
Subject: HL Ref: C175/162 JIN 110 - Hyquip Proportional Valve

Good Morning Dale,
Just for information, the repaired proportional valve arrived at my office this morning.  Many thanks to Hyquip and yourself for the warranty service with this valve.

As the warranty report indicated impact damage through poor packaging at some point, I haven't opened the box as I wish to ensure it remains suitably packed and protected from damage until required onboard the receiving ship where it will be fitted by a Bosch Rexroth Service Engineer from St Neots.

 
Best Regards and thanks again

Jonathan
Defence Operations Manager

Date: Thursday, February 04, 2010 11:50 AM Subject: Hydac Accumulator Gas Valve Hello Jak, Many thanks for the manual it is exactly what I need, and thanks also for the very prompt reply. Kind regards Frank Date: Tuesday, February 02, 2010 7:26 AM Subject: Purchase Order Hi Kathy, Thanks for your prompt reply & the very interesting information. Thank you for your all your help. Best Regards Dave Engineering Manager (Projects) Date: Monday, April 06, 2009 Subject: Rexroth Drives Dear Paul, Thank you for your kind assistance earlier this week, which was greatly appreciated by all on site. Kind regards Phil Managing Partner Date: Thursday, December 04, 2008 11:48 AM Subject: RE: Sincro 2 fire Lee, Thanks for the costs, they have been forwarded to our relevant department who will update the req, and release it. You should receive this soon. Please pass on my personal thanks to Gavin, he worked with professionalism and realised the importance of the time scale that we were working to and ensured that this was achieved. Regards Simon Maintenance Manager Date: 26 September 2008 15:39 Subject: RE: Threaded inserts Hi Glynn, Great, I'd be looking for M6 size. Say around 10 -15mm deep or whatever standards nearest. I'd be looking for 50 to start and test and then a first order of 300. Thanks Best Regards Cillian Date: 26 September 2008 11:17 Subject: RE: HYQUIP Quick Quote Glynn Thank you for all your help, the urgent requirement has gone away; my customer has been able to borrow a spare from another plant. I now have to wait for authority to re-order replacement spare. I will keep your quote on file. Thank you Regards Tracy Date: 2 September 2008 09:19 Subject: RE: Hydac Enquiry Hi Glynn Thanks for the speedy reply. The idea of the cooler circulating it's own oil from the tank is great, this takes away any danger of damage to the cooler if a problem occurs on the return pressure. Our oil tanks are 200L and the timber crane uses max oil flow of 130 LPM at max pressure of 250 bar. Can you supply a 24V cooler that can circulate its own oil and would I be correct to say I need a 4 KW cooler. Best Regards Jack Director Date: Thursday, June 26, 2008 8:13 AM Subject: RE: Replacement Pump Gary, Just a quick update note to thank you and Paul for assistance when it was needed. The 'Nitrile' pump did arrive as planned. It was duly fitted since all connections were straight swap job as predicted. On initial running of the new unit, there was still noise evident which was a surprise but in some way not unexpected. The pump did appear to self prime as Paul indicated should be the case. Whilst investigating the running of the new unit I was feeling around the unit trying to pin-point the source of noise. During this survey I applied hand forces to the unit pipework. Whilst lightly pushing the suction pipe towards the pump the noise level varied and appeared to get louder. I then lightly pulled on the same pipe away from the running pump and the noise appeared to reduce in volume almost to the point where it there was no unusual noise at all. This instigated checks, whilst shut down, around the suction pipe location trying to determine why such small applied forces should have the affect. The unit was run without the suction 'strainer' in place and there were reduced noise levels evident although quiet could not be used to describe the result. During the removal of the suction pipe it was established that what appeared to be a 'normal' dowty sealing washer was in fact the route cause of the noise. A new dowty was then inserted and the suction line securely tightened for the follow-on testing. During subsequent testing, noise levels were mainly 'normal' with the occasional apparent rattle ( for want of a better word! ). Testing was resumed with the developed pressure apparently stable and acceptable. During the current testing, which is an on-going necessity, the pump start-up is quiet. The occasional 'rattle' ( and it is very intermittent ) is only evident when the pressure is established at the required 70 barg. Once again, thanks to you and Paul for your prompt and useful advice. Eddie Date: Saturday, January 26, 2008 7:54 PM Subject: Carr Lane Price & Stock Check Request Hi Glynn Price is fine - how do I proceed with the order? Thanks Andrew Date: Wednesday, January 23, 2008 2:17 PM Subject: Site Installation - Aerospace Excellent, keep up the good work Paul! ... I will speak with ... regarding the temporary power supply & make sure you have that for when you need it! I will also instruct ... to tie up with your men on site for when we are in a position to start laying the frames & flooring ... I have now have feedback from the electrics ... who tell me that they are in a similar position to you ... they anticipate being finished by the start of March for your info ... Thanks for the update also ... everything seems to be going to plan & I am happy with what I have seen so far! Best Regards Leighton Date: Monday, January 07, 2008 4:43 PM Subject: RE: WD01-88-00585 Requirement Glynn, Many thanks for the quick response Jim Technical Services Manager Date: December 17, 2007 9:26 AM Subject: Service Visit - Pump Test & Commissioning Lee, Job went very well, turbine was returned to service 24 hours earlier than planned. Very impressed with the service Hyquip & Dave provided. I have asked Dave to investigate further works for the future which I believe he will speak to you about when he returns to work. Thanks Mark Mechanical Engineer Date: Monday, December 17, 2007 2:07 PM Subject: Carr Lane Price & Stock Check Glynn, Thanks for your prompt reply, am I right in assuming that the CLM-8-TI has a standard M8 x 1.25mm pitch thread? Also how do I go about ordering? Regards Mark Distribution Account Manager Date: 23 October 2007 15:48 Subject: Query Hi Glynn, Thank you, we will try to place a purchase order within a day or two. Regards, Christophe Date: 18 October 2007 10:10 Subject: Status Gary/Paul Considering all the effort you put into this project I feel I should tell you the latest position � and thank you for your time, patience and professionalism. Kind regards Roger Butterworth Date: 17 October 2007 15:24 Subject: Boeing Aircraft Stringers Hi Paul, Thank you � this is very helpful. Have a wonderful day! Leslie Date: 01 October 2007 16:06 Subject: RE: Copy of Purchase Order Hi Paul, Thanks for letting me know you have it safe n sound Cheers Neil Date: 24 September 2007 17:08 Subject: Carr Lane Hi Glynn, Thanks for the quote. Please forward a Proforma Invoice for 55 number Pip Pins 3/8� Dia x 2� Grip. Best regards Brian General Manager Date: 19 September 2007 10:55 Subject: Hydraulic Hose Query Thanks Paul, much appreciated. Derek Date: 12 September 2007 11:40 Subject: Carr Lane Order Progress Hi Glynn, Thanks for getting back to me so quickly. That�s great news Thanks. Regards Louise Date: 07 September 2007 09:49 Subject: Rexroth Enquiry Thanks Paul, We finally managed to get it sorted! Many thanks for your help, hope to do business with you in future. Have a good weekend Best Regards Gary Date: 08 August 2007 13:12 Subject: Service Visit Hi Lee, I have raised the order. The number is 4503162817. The hard copy is in the post. If you could let me know next week what the total cost will be I can then amend the order for payment. Thanks for your help Paul Charlesworth Date: 02 August 2007 10:33 Subject: Repair Of Hilma Swing Sink Clamps Hi Paul, Thank you for the price of repairs for the 3 Hilma Swing Sink Clamps� Please proceed with the repairs. Thank you Ralston Date: 31 July 2007 09:29 Subject: Carr Lane Keensert Heavy Duty Metric Inserts KNHM20 X 2.5 (2100off) & KNHM 16 X 1.25 (160off) Paul thanks for that will you please copy� as I am away on holiday from today for two weeks Thanks again Bob Date: 30 Jul 2007 16:19:12 +1000 Subject: Rexroth VT 5004 Amp Thanks Paul / Praveen, Information was helpful made some adjustments to the card and is running ok at the moment. Thanks for your help Don Melbourne, Australia Date: 20 July 2007 11:51 Subject: Business Development & Quality Assurance Hi Paul, Thank you very much for keeping me updated with the continuing improvements � much appreciated� Regards, Vicky Senior Buyer Date: 05 July 2007 13:30 Subject: Skip Hydraulics Thanks Paul you've been very kind. Problems I've been having stem from me being electrical and the hydraulic design engineer having left. The skip hydraulics have been modified both in the skips and on the manifold. The former being quite effective but the latter not so... Again many thanks Jon Date: 05 July 2007 11:14 Subject: Instability When Retracting Cylinder Hi Paul We fitted the flow controller yesterday & the results were perfect, in fact just inserting the valve without closing it at all was enough to fix the problem. As I am on holiday from Friday please confirm the price to Mike & he will let you have an order number to invoice against. Many thanks for your assistance. Regards Steve Date: 29 June 2007 13:57 Subject: Hilma Vice Quote Request Hi Paul, Thanks for the quote and for pointing out my size error! I will pass the quote on to my boss and will be in touch should I get the OK to buy. Kind Regards, Steve Workshop Technician Date: 25 June 2007 12:52 Subject: Hilma Vice 23080e.pdf Dear Paul, Thanks for your prompt reply and wealth of information regarding my enquiry. I will get back to you with a detailed request for a quote as soon as I can. Kind Regards, Steve Workshop Technician Date: 21 June 2007 07:34 Subject: Rexroth Enquiry Paul See my comments in red As soon as I get the confirmation and the last price I shall get an order raised Regards John Date: 21 June 2007 07:10 Subject: Rexroth Enquiry Paul Thanks for your quote. Herewith we confirm the order, so kindly arrange and send the material. Kindly confirm whether you would accept credit card otherwise give us your bank details, also confirm carriage to Dubai is courier. We await your reply urgently. Regards Michael Date: 20 June 2007 13:16 Subject: Hydraulic Cylinder Dear Paul, We acknowledge with thanks the receipt of your offer & will get back to you shortly. With Regards Tapas India Date: 24 May 2007 12:32 Subject: Panel Enquiry Many thanks for your assistance Paul. Kind regards, Jane TT Controls Manager Date: 18 May 2007 14:44 Subject: Power Packs Gary, Please thank all concerned for their efforts in being able to table sufficient information for our client to believe we have an understanding of what is required. Thanks again Roger Principle Design Engineering Date: 16 May 2007 12:45 Subject: Sincro 2 - Replacement Pump Gary, Thank you for your assistance this weekend. Very much appreciated. DS will be sending your offices a PO to cover the job. Also I believe SF is instigating hydraulic servicing with yourselves, so with any luck we should have trouble free weekends in the future. Once again Thank you Engineering Manager Date: 03 May 2007 12:50 Subject: Hydac Enquiry Paul, Many thanks for the rapid response Regards Tony Date: 25 April 2007 10:25 Subject: Your Offer for Rexroth Axial Piston Pump Dear Paul, We have received your Proforma Invoice and Bank Details. Please let us know the total weight of the material. Thanks & Best Regards, Salman Karachi, Pakistan Date: 12 February 2007 08:34 Subject: Hyquip Website Enquiry Hi Paul, Thank you for your prompt reply, we will look into this and I will be in contact with you very soon Wayne Date: 09 February 2007 13:46 Subject: Hydac Enquiry Paul Thanks for the quick reply Cheers Allan Support Engineer Date: 07 February 2007 14:03 Subject: Rexroth Enquiry Att: Paul, Thanks For Your Quick Response, Please kindly send the proforma invoice without freight charges as you will have send it to my freight agent in UK. Best regards, Kalmesh Mombasa-Kenya Date: 06 February 2007 10:55 Subject: Rexroth Enquiry Dear Paul, Thanks very much for your quick reply to my inquiry. I've looked at the diagram of the pump you suspect to be the one. I so much appreciate your efforts. Thanks once more Jobel Abuja, Nigeria Date: 02 February 2007 04:45 Subject: Rexroth Valve Dear Mr. Paul Sorry for the delay as I was abroad for 1 month. Please accept the same price this time, we send you the order as enclosed. Please send Proforma Invoice with complete bank details for remittance in advance. Thanks for your co-operation. Regards Praveen Uttaranchal, India Date: 25 January 2007 15:03 Subject: Hydac Enquiry Paul Thanks for info this looks like the one required Need to buy Qty 1 at this time do you accept credit card payments if so I will phone tomorrow Regards Paul Date: 18 January 2007 17:47 Subject: Rexroth Proportional Valve Drivers Paul, Thanks for your help, much appreciated. As discussed, we retro CNC controls to sheet metal machines and only when they fail. So it is always about delivery for me, cost is also important. I hope there may be some future in it for us. Trevor Date: 18 January 2007 14:58 Subject: Step Test Rig John It was a very good meeting, everyone in our team was happy with it. May I take this opportunity to thank you for your hospitality; also I would like to thank the other parties for their efforts and presentation. I look forward to hearing from you soon. Regards Ali Date: 12 January 2007 10:30 Subject: Bogie Application Paul, Thank you for your quick response. The hydraulic packs are going inside the facility but it is an extremely large building and is only made of corrugated steel. This means that the temperature of the air will get to -20 deg C but the packs will be shielded from the rain, snow etc... Kind Regards, James Electrical Design Engineer Date: 22 March 2006 11:02 Subject: Lubrication System Good morning Lee, Just a quick e-mail to thank you very much for all of the work and effort yourself and your colleagues have done for us over the past few months. I didn't get chance to thank Bernie yesterday so if you could pass my many thanks on to him as his work on site is excellent, its exactly what we wanted and the quality is far better than anything we could have managed. This order for us is a key one for future business, so our main priorities for this contract were to supply a quality drive package and within the time scale requested by our customer. With your on time delivery, flexibility to come to site when we needed, quality, and quick response with the second quotation/installation this has helped us keep on target for this date. Fingers crossed this will lead to future orders from which we can both benefit. Many thanks again for all of your help. Best regards Projects team leader.