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| Hyquip Customer Feedback |
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Date:
26 September 2008 15:39
Subject: RE: Threaded inserts
Hi Glynn,
Great, I'd be looking for M6 size. Say around 10 -15mm deep or whatever standards nearest. I'd be looking for 50 to start and test and then a first order of 300.
Thanks
Best Regards
Cillian
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Date:
26 September 2008 11:17
Subject: RE: HYQUIP Quick Quote
Glynn
Thank you for all your help, the urgent requirement has gone away; my customer has been able to borrow a spare from another plant. I now have to wait for authority to re-order replacement spare.
I will keep your quote on file.
Thank you
Regards
Tracy
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Date:
2 September 2008 09:19
Subject: RE: Hydac Enquiry
Hi Glynn
Thanks for the speedy reply.
The idea of the cooler circulating it's own oil from the tank is great, this takes away any danger of damage to the cooler if a problem occurs on the return pressure.
Our oil tanks are 200L and the timber crane uses max oil flow of 130 LPM at max pressure of 250 bar. Can you supply a 24V cooler that can circulate its own oil and would I be correct to say I need a 4 KW cooler.
Best Regards
Jack
Director
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Date:
Thursday, June 26, 2008 8:13 AM
Subject: RE: Replacement Pump
Gary,
Just a quick update note to thank you and Paul for assistance when it was needed. The 'Nitrile' pump did arrive as planned. It was duly fitted since all connections were straight swap job as predicted. On initial running of the new unit, there was still noise evident which was a surprise but in some way not unexpected. The pump did appear to self prime as Paul indicated should be the case. Whilst investigating the running of the new unit I was feeling around the unit trying to pin-point the source of noise. During this survey I applied hand forces to the unit pipework. Whilst lightly pushing the suction pipe towards the pump the noise level varied and appeared to get louder. I then lightly pulled on the same pipe away from the running pump and the noise appeared to reduce in volume almost to the point where it there was no unusual noise at all. This instigated checks, whilst shut down, around the suction pipe location trying to determine why such small applied forces should have the affect. The unit was run without the suction 'strainer' in place and there were reduced noise levels evident although quiet could not be used to describe the result. During the removal of the suction pipe it was established that what appeared to be a 'normal' dowty sealing washer was in fact the route cause of the noise. A new dowty was then inserted and the suction line securely tightened for the follow-on testing.
During subsequent testing, noise levels were mainly 'normal' with the occasional apparent rattle ( for want of a better word! ). Testing was resumed with the developed pressure apparently stable and acceptable. During the current testing, which is an on-going necessity, the pump start-up is quiet. The occasional 'rattle' ( and it is very intermittent ) is only evident when the pressure is established at the required 70 barg.
Once again, thanks to you and Paul for your prompt and useful advice.
Eddie
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Date:
Saturday, January 26, 2008 7:54 PM
Subject: Carr Lane Price & Stock Check Request
Hi Glynn
Price is fine - how do I proceed with the order?
Thanks
Andrew
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Date:
Wednesday, January 23, 2008 2:17 PM
Subject: Site Installation - Aerospace
Excellent, keep up the good work Paul! ... I will speak with ... regarding the temporary power supply & make sure you have that for when you need it! I will also instruct ... to tie up with your men on site for when we are in a position to start laying the frames & flooring ... I have now have feedback from the electrics ... who tell me that they are in a similar position to you ... they anticipate being finished by the start of March for your info ... Thanks for the update also ... everything seems to be going to plan & I am happy with what I have seen so far!
Best Regards
Leighton
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Date:
Monday, January 07, 2008 4:43 PM
Subject: RE: WD01-88-00585 Requirement
Glynn,
Many thanks for the quick response
Jim
Technical Services Manager
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Date:
December 17, 2007 9:26 AM
Subject: Service Visit - Pump Test & Commissioning
Lee,
Job went very well, turbine was returned to service 24 hours earlier than planned. Very impressed with the service Hyquip & Dave provided. I have asked Dave to investigate further works for the future which I believe he will speak to you about when he returns to work.
Thanks
Mark
Mechanical Engineer
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Date:
Monday, December 17, 2007 2:07 PM
Subject: Carr Lane Price & Stock Check
Glynn,
Thanks for your prompt reply, am I right in assuming that the CLM-8-TI has a standard M8 x 1.25mm pitch thread? Also how do I go about ordering?
Regards
Mark
Distribution Account Manager
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Date:
23 October 2007 15:48
Subject: Query
Hi Glynn,
Thank you, we will try to place a purchase order within a day or two.
Regards,
Christophe
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Date:
18 October 2007 10:10
Subject: Status
Gary/Paul
Considering all the effort you put into this project I feel I should tell you the latest position … and thank you for your time, patience and professionalism.
Kind regards
Roger Butterworth
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Date:
17 October 2007 15:24
Subject: Boeing Aircraft Stringers
Hi Paul,
Thank you – this is very helpful.
Have a wonderful day!
Leslie
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Date:
01 October 2007 16:06
Subject: RE: Copy of Purchase Order
Hi Paul,
Thanks for letting me know you have it safe n sound
Cheers
Neil
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Date:
24 September 2007 17:08
Subject: Carr Lane
Hi Glynn,
Thanks for the quote.
Please forward a Proforma Invoice for 55 number Pip Pins 3/8” Dia x 2” Grip.
Best regards
Brian
General Manager
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Date:
19 September 2007 10:55
Subject: Hydraulic Hose Query
Thanks Paul, much appreciated.
Derek
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Date:
12 September 2007 11:40
Subject: Carr Lane Order Progress
Hi Glynn,
Thanks for getting back to me so quickly.
That’s great news Thanks.
Regards
Louise
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Date:
07 September 2007 09:49
Subject: Rexroth Enquiry
Thanks Paul,
We finally managed to get it sorted!
Many thanks for your help, hope to do business with you in future.
Have a good weekend
Best Regards
Gary
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Date:
08 August 2007 13:12
Subject: Service Visit
Hi Lee,
I have raised the order. The number is 4503162817. The hard copy is in the post. If you could let me know next week what the total cost will be I can then amend the order for payment.
Thanks for your help
Paul Charlesworth
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Date:
02 August 2007 10:33
Subject: Repair Of Hilma Swing Sink Clamps
Hi Paul,
Thank you for the price of repairs for the 3 Hilma Swing Sink Clamps… Please proceed with the repairs.
Thank you
Ralston
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Date:
31 July 2007 09:29
Subject: Carr Lane Keensert Heavy Duty Metric Inserts KNHM20 X 2.5 (2100off) & KNHM 16 X 1.25 (160off)
Paul thanks for that will you please copy… as I am away on holiday from today for two weeks
Thanks again
Bob
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Date:
30 Jul 2007 16:19:12 +1000
Subject: Rexroth VT 5004 Amp
Thanks Paul / Praveen, Information was helpful made some adjustments to the card and is running ok at the moment.
Thanks for your help
Don
Melbourne, Australia
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Date:
20 July 2007 11:51
Subject: Business Development & Quality Assurance
Hi Paul,
Thank you very much for keeping me updated with the continuing improvements – much appreciated…
Regards,
Vicky
Senior Buyer
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Date:
05 July 2007 13:30
Subject: Skip Hydraulics
Thanks Paul you've been very kind.
Problems I've been having stem from me being electrical and the hydraulic design engineer having left. The skip hydraulics have been modified both in the skips and on the manifold. The former being quite effective but the latter not so...
Again many thanks
Jon
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Date:
05 July 2007 11:14
Subject: Instability When Retracting Cylinder
Hi Paul
We fitted the flow controller yesterday & the results were perfect, in fact just inserting the valve without closing it at all was enough to fix the problem. As I am on holiday from Friday please confirm the price to Mike & he will let you have an order number to invoice against.
Many thanks for your assistance.
Regards
Steve
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Date:
29 June 2007 13:57
Subject: Hilma Vice Quote Request
Hi Paul,
Thanks for the quote and for pointing out my size error! I will pass the quote on to my boss and will be in touch should I get the OK to buy.
Kind Regards,
Steve
Workshop Technician
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Date:
25 June 2007 12:52
Subject: Hilma Vice 23080e.pdf
Dear Paul,
Thanks for your prompt reply and wealth of information regarding my enquiry. I will get back to you with a detailed request for a quote as soon as I can.
Kind Regards,
Steve
Workshop Technician
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Date:
21 June 2007 07:34
Subject: Rexroth Enquiry
Paul
See my comments in red
As soon as I get the confirmation and the last price I shall get an order raised
Regards
John
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Date:
21 June 2007 07:10
Subject: Rexroth Enquiry
Paul
Thanks for your quote.
Herewith we confirm the order, so kindly arrange and send the material.
Kindly confirm whether you would accept credit card otherwise give us your bank details, also confirm carriage to Dubai is courier.
We await your reply urgently.
Regards
Michael
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Date:
20 June 2007 13:16
Subject: Hydraulic Cylinder
Dear Paul,
We acknowledge with thanks the receipt of your offer & will get back to you shortly.
With Regards
Tapas
India
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Date:
24 May 2007 12:32
Subject: Panel Enquiry
Many thanks for your assistance Paul.
Kind regards,
Jane
TT Controls Manager
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Date:
18 May 2007 14:44
Subject: Power Packs
Gary,
Please thank all concerned for their efforts in being able to table sufficient information for our client to believe we have an understanding of what is required.
Thanks again
Roger
Principle Design Engineering
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Date:
16 May 2007 12:45
Subject: Sincro 2 - Replacement Pump
Gary,
Thank you for your assistance this weekend. Very much appreciated.
DS will be sending your offices a PO to cover the job.
Also I believe SF is instigating hydraulic servicing with yourselves, so with any luck we should have trouble free weekends in the future.
Once again Thank you
Engineering Manager
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Date:
03 May 2007 12:50
Subject: Hydac Enquiry
Paul,
Many thanks for the rapid response
Regards
Tony
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Date:
25 April 2007 10:25
Subject: Your Offer for Rexroth Axial Piston Pump
Dear Paul,
We have received your Proforma Invoice and Bank Details. Please let us know the total weight of the material.
Thanks & Best Regards,
Salman
Karachi, Pakistan
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Date:
12 February 2007 08:34
Subject: Hyquip Website Enquiry
Hi Paul,
Thank you for your prompt reply, we will look into this and I will be in contact with you very soon
Wayne
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Date:
09 February 2007 13:46
Subject: Hydac Enquiry
Paul
Thanks for the quick reply
Cheers
Allan
Support Engineer
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Date:
07 February 2007 14:03
Subject: Rexroth Enquiry
Att: Paul,
Thanks For Your Quick Response,
Please kindly send the proforma invoice without freight charges as you will have send it to my freight agent in UK.
Best regards,
Kalmesh
Mombasa-Kenya
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Date:
06 February 2007 10:55
Subject: Rexroth Enquiry
Dear Paul,
Thanks very much for your quick reply to my inquiry. I've looked at the diagram of the pump you suspect to be the one.
I so much appreciate your efforts.
Thanks once more
Jobel
Abuja, Nigeria
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Date:
02 February 2007 04:45
Subject: Rexroth Valve
Dear Mr. Paul
Sorry for the delay as I was abroad for 1 month. Please accept the same price this time, we send you the order as enclosed. Please send Proforma Invoice with complete bank details for remittance in advance.
Thanks for your co-operation.
Regards
Praveen
Uttaranchal, India
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Date:
25 January 2007 15:03
Subject: Hydac Enquiry
Paul
Thanks for info this looks like the one required
Need to buy Qty 1 at this time do you accept credit card payments if so I will phone tomorrow
Regards
Paul
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Date:
18 January 2007 17:47
Subject: Rexroth Proportional Valve Drivers
Paul,
Thanks for your help, much appreciated.
As discussed, we retro CNC controls to sheet metal machines and only when they fail. So it is always about delivery for me, cost is also important. I hope there may be some future in it for us.
Trevor
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Date:
18 January 2007 14:58
Subject: Step Test Rig
John
It was a very good meeting, everyone in our team was happy with it. May I take this opportunity to thank you for your hospitality; also I would like to thank the other parties for their efforts and presentation.
I look forward to hearing from you soon.
Regards
Ali
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Date:
12 January 2007 10:30
Subject: Bogie Application
Paul,
Thank you for your quick response.
The hydraulic packs are going inside the facility but it is an extremely large building and is only made of corrugated steel. This means that the temperature of the air will get to -20 deg C but the packs will be shielded from the rain, snow etc...
Kind Regards,
James
Electrical Design Engineer
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Date:
22 March 2006 11:02
Subject:
Lubrication System
Good
morning Lee,
Just
a quick e-mail to thank you very much for
all of the work and effort yourself and
your colleagues have done for us over the
past few months.
I
didn't get chance to thank Bernie yesterday
so if you could pass my many thanks on to
him as his work on site is excellent, its
exactly what we wanted and the quality is
far better than anything we could have managed.
This
order for us is a key one for future business,
so our main priorities for this contract
were to supply a quality drive package and
within the time scale requested by our customer.
With your on time delivery, flexibility
to come to site when we needed, quality,
and quick response with the second quotation/installation
this has helped us keep on target for this
date.
Fingers
crossed this will lead to future orders
from which we can both benefit.
Many
thanks again for all of your help.
Best
regards
Projects
team leader.
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