Hi Dale,

Thanks for your help. Would you be able to look at the valve with a view to repairing it? We currently use a company in Leeds for our hydraulic needs, however in this instance you have provided a far better service, and I would like to know more of your companies capabilities with a view of using you more. We currently have on our site 5 large machines that use a lot of hydraulic equipment, and are in need of servicing and updating etc.

Out of interest could you quote for the following items? Hydac 10 LTR Bladder repair kit c/w ring and seals Hydac 36 Ltr Bladder repair kit c/w ring and seals Voith internal gear pump 32cc + 8cc R/hand IPV4/3-32/8-271

Richard

Morning Gary, Paul,

As discussed, I can confirm that this week I have raised the Purchase Requisition for the Lubrication Units on yourselves. Congratulations!

We were particularly impressed with your depth of knowledge and understanding of our requirements at the recent meeting. We very much appreciated you making the time and effort to visit us.

Over the course of the next week or so you will receive a Purchase Order raised against your quotation (HQQ20918_5) and our Requirements Specification.

Thank you again for your support and I wish the project all the success.

Best Regards

Shaun

Engineering Operations Manager

Gary just thought I would put in writing how much we appreciated the effort made by Hyquip in trying to solve a GE problem. We haven't been a customer for very long and your attitude proves that having you as an approved supplier was a sound decision. Please also pass this message on to Adrian. Many thanks, Laurence Procurement Operations Manager

I am delighted to be able to say that ... (as of this morning) have now completed all the FAT testing and the rig and the CSM can now be handed over ... to complete ... Inactive Commissioning prior to delivery. This will be handed over via suitable transfer note and permits to work once the ... has presented the ... test definition and associated risk assessments (etc). This is a major milestone and the team are to be commended on their significant efforts, well beyond normal expected commitment expected of .../Hyquip/... staff. Please pass on my appreciation to all the staff involved not covered above, a major win for the CSM team. Regards Gary Project Manager

RE: HYQUIP Quotation HQQ21523/1 Hi Dale, I will see if ... and will be in touch, thank you for your first class service. Cheers, Neil

Dale, Blimy!! Impressed at the speed of the quote, Thanks Lynne

Gary, It was great to work with you, Adrian, Paul, and the Hyquip staff on this extremely successful project with BAE. I hope we can find other work in the UK where we can team up again soon. Best Wishes, Fred

Hi Jack, Firstly, both Robin & I would like to extend our appreciation of David's skill and knowledge and assistance during last weeks attendance to Dounreay for the overseeing of the installation of the Therminol SP HPP, he is a credit to Hyquip. Secondly, can you update me on the additional costing of the full LTQR certification relating to the HPP we discussed a little over a week ago, as DSRL are wanting to move forward with this. Pete, Technical Director

Hi Alister, Thanks for sending the Enerpac catalogue to us so quick. Can you advise price for the following RCS-302 RSM-200 Can you confirm the rsm-200 will fit onto the pump that comes with the rcs-302. Kind Regards PIM Manager

To: Jack Purdon

Thanks for your speedy response, it's greatly appreciated

Carl

JCB Project Engineer

Hi Gary,

Thank you very much for your prompt reply. I am passing the quote on to our Design Engineer and hopefully we shall see a result in an order.

Best Regards

Senior Development Engineer

Hi Alister

Thank you for going into ..., Nick and Phil were very impressed with the visit, ..., I understand you ... doing a slightly different/better job.

Any problems please give me a call.

Thank you

Claire

Good Afternoon Alister,

Many thanks for the quick turn around on this project. Both MRM and our client are very happy.

One quick question, were there any additional costs associated with the repair of these two accumulators ...

Many thanks,

Rory

Thanks for the update & good thinking on your behalf Gary.
I should have thought of that myself so we have clean start for the fittings.
Regards
Harry
Senior Buyer

Hi Gary

Just had a look at the lube units on our shop floor and they look very good.

Regards

Ian

Mechanical Engineer

Dale,

Thanks for your prompt attention. My order will be placed on Monday.

Thanks

Mark

Maintenance Manager

Hi Lee

Just to say thanks for the quick turnround.

Customer happy again.

Kind regards

Borys

Product Support

Dear Dale,

Thanks for your friendly and honest business attitude
...

Maureen

Dale,

Just a short note to let you know we have received the standard coupling.

We wish to thank you for expediting the coupling and your valued support. Can you also pass on our thanks to Glynn who provided assistance in your absence.

Any improvement that you can obtain for earlier delivery for the "special" coupling will greatly assist our programme and would appreciate it if you can continue to manage.  

Best regards

Denise

BAE Systems (Operations) Ltd

Gary,

We have managed as Alister suggested changing the scissor lift design to 1 ram instead of 2. It works miles better so please pass on my regards for his help with this.

Thanks,

Brian

To all the team at Hyquip,

A big THANK YOU for delivering our Cooler & Thermostat yesterday.

The order number is 4500266647 and you should have received it this morning.

Regards

Carl, JCB Project Engineer

Alister

Thanks for your help yesterday, we ran last night and all was well.

Mark

Maintenance Manager

Hi Alister,

Just to let you know that I have created Purchase Reqs internally so as PO should be with you very soon,

Thanks again for all your help and knowledge at such short notice - much appreciated.

Best Regards

Paul

Materials Co-Ordinator

Hi Alister,

First, thanks for the fast reply and support ...

Best Regards

Don

Hi Dale,

I never received a quotation in such a short time like you! Thank you very much.

If I get any feedback of this inquiry, I will come back to you soon.

Have a nice day.

Rita

Jak,

Thank-you, exactly what I need!

Stew

Hi Alister,

Thanks for the visit yesterday ...

Your professional opinion is very much appreciated and thank you!

I think it would work best for us if you could add the pipework re-route to the quote and de-commission the filters in line?

I'll look forward to seeing your quote and hearing from you soon.

Many thanks

Adam

Paul

... I pressurised the cylinders with a hand pump to see how long it would take before natural leakage would cause the shot bolts to retract. I have looked at it today AND the bolts are still extended.

It has been about 6 weeks since I pressurised the cylinder so the basic system appears to be of sound construction and design.

Regards

Charlie

Gary,

... We feel that Hyquip gave 110% on this VENTUS effort, and hope to work with yourselves again on a future UK projects.

If you could send me your invoice for installation as soon as possible after completion, ... will pay both at the same time.  Thank you.

Best Wishes for the New Year

Dr. Fred

Adrian

Many thanks to all on the team who contributed so much to make this project such a success...

From Everyone at Cheshire West & Chester

Ed

Hi Gary,

Thanks for your prompt response.

Please proceed with order at quoted prices...

Regards 

Frank

Good Afternoon Lee,

Thank you for dealing with me today. As discussed please find purchase order for the Car lane CL-550-LHTC, Delivery method by post. As soon as I have received the pro forma invoice I will send the money through by BACS.

Thanks for the great customer service.

Regards

Gail, Director

Gary,

That piping job was excellent pass on my thanks to Dave as I didn't see him before I left. Can you give me a quote for the same set of equipment as per the first press. It would be a two off and I think the longest lead was the PCB card so can you give me this asap.

Best regards

Mike

Lee, 

We completed our milestone of the build with an hour to spare, which Gavin was key. So please pass on my thanks and the thanks from ... Directors Team.  His support was very much appreciated particularly the personnel inconvenience he endured ... 

Again Thanks

Gary, Project Manager

Gents,

Probably most of you are asleep now, but just a short note to congratulate you all on meeting the PBI.

It has been a great team effort, and I know a lot of personal sacrifices have been made along the way. The rig has come along way in a relatively short space of time from DPD's late last year, to the construction we have now (I was going to say cradle to grave....but it just didn't feel right) so everyone should be proud of their efforts.

If I have missed anyone off the list I apologise, but please pass this message on to everyone involved.

Regards, Simon

Hi Lee

Thank you for your report and the great service, we will consider all of those points and I will discuss them further with my engineering department, hopefully we can apply them on next year maintenance, see you next year.

Many Thanks

Best Regards

Patrick Systems Maintenance Engineer

Good Morning Dale,

Just for information, the repaired proportional valve arrived at my office this morning. Many thanks to Hyquip and yourself for the warranty service with this valve.

As the warranty report indicated impact damage through poor packaging at some point, I haven't opened the box as I wish to ensure it remains suitably packed and protected from damage until required onboard the receiving ship where it will be fitted by a Bosch Rexroth Service Engineer from St Neots.

Best Regards and thanks again

Jonathan

Defence Operations Manager

Hello Jak,

Many thanks for the manual it is exactly what I need, and thanks also for the very prompt reply.

Kind regards

Frank

Hi Kathy,

Thanks for your prompt reply & the very interesting information.

Thank you for your all your help.

Best Regards

Dave

Engineering Manager (Projects)

Dear Paul,

Thank you for your kind assistance earlier this week, which was greatly appreciated by all on site.

Kind regards

Phil

Managing Partner

Lee,

Thanks for the costs, they have been forwarded to our relevant department who will update the req, and release it. You should receive this soon.

Please pass on my personal thanks to Gavin, he worked with professionalism and realised the importance of the time scale that we were working to and ensured that this was achieved.

Regards

Simon

Maintenance Manager

Hi Glynn,

Great, I'd be looking for M6 size. Say around 10 -15mm deep or whatever standards nearest. I'd be looking for 50 to start and test and then a first order of 300.

Thanks

Best Regards

Cillian

Glynn

Thank you for all your help, the urgent requirement has gone away; my customer has been able to borrow a spare from another plant. I now have to wait for authority to re-order replacement spare.

I will keep your quote on file.

Thank you

Regards

Tracy

Hi Glynn

Thanks for the speedy reply.

The idea of the cooler circulating it's own oil from the tank is great, this takes away any danger of damage to the cooler if a problem occurs on the return pressure.

Our oil tanks are 200L and the timber crane uses max oil flow of 130 LPM at max pressure of 250 bar. Can you supply a 24V cooler that can circulate its own oil and would I be correct to say I need a 4 KW cooler.

Best Regards

Jack

Director

Gary,

Just a quick update note to thank you and Paul for assistance when it was needed. The 'Nitrile' pump did arrive as planned. It was duly fitted since all connections were straight swap job as predicted. On initial running of the new unit, there was still noise evident which was a surprise but in some way not unexpected. The pump did appear to self prime as Paul indicated should be the case. Whilst investigating the running of the new unit I was feeling around the unit trying to pin-point the source of noise. During this survey I applied hand forces to the unit pipework. Whilst lightly pushing the suction pipe towards the pump the noise level varied and appeared to get louder. I then lightly pulled on the same pipe away from the running pump and the noise appeared to reduce in volume almost to the point where it there was no unusual noise at all. This instigated checks, whilst shut down, around the suction pipe location trying to determine why such small applied forces should have the affect. The unit was run without the suction 'strainer' in place and there were reduced noise levels evident although quiet could not be used to describe the result. During the removal of the suction pipe it was established that what appeared to be a 'normal' dowty sealing washer was in fact the route cause of the noise. A new dowty was then inserted and the suction line securely tightened for the follow-on testing. During subsequent testing, noise levels were mainly 'normal' with the occasional apparent rattle ( for want of a better word! ). Testing was resumed with the developed pressure apparently stable and acceptable. During the current testing, which is an on-going necessity, the pump start-up is quiet. The occasional 'rattle' ( and it is very intermittent ) is only evident when the pressure is established at the required 70 barg.

Once again, thanks to you and Paul for your prompt and useful advice.

Eddie

Hi Glynn

Price is fine - how do I proceed with the order?

Thanks

Andrew

Excellent, keep up the good work Paul! ... I will speak with ... regarding the temporary power supply & make sure you have that for when you need it! I will also instruct ... to tie up with your men on site for when we are in a position to start laying the frames & flooring ... I have now have feedback from the electrics ... who tell me that they are in a similar position to you ... they anticipate being finished by the start of March for your info ... Thanks for the update also ... everything seems to be going to plan & I am happy with what I have seen so far!

Best Regards

Leighton

Glynn,

Many thanks for the quick response

Jim

Technical Services Manager

Glynn,

Thanks for your prompt reply, am I right in assuming that the CLM-8-TI has a standard M8 x 1.25mm pitch thread? Also how do I go about ordering?

Regards

Mark

Distribution Account Manager

Lee,

Job went very well, turbine was returned to service 24 hours earlier than planned. Very impressed with the service Hyquip & Dave provided. I have asked Dave to investigate further works for the future which I believe he will speak to you about when he returns to work.

Thanks

Mark

Mechanical Engineer

Hi Glynn,

Thank you, we will try to place a purchase order within a day or two.

Regards,

Christophe

Gary/Paul

Considering all the effort you put into this project I feel I should tell you the latest position ... and thank you for your time, patience and professionalism.

Kind regards

Roger Butterworth

Hi Paul,

Thank you, this is very helpful.

Have a wonderful day!

Leslie

Hi Paul,

Thanks for letting me know you have it safe n sound

Cheers

Neil

Hi Glynn,

Thanks for the quote.

Please forward a Proforma Invoice for 55 number Pip Pins 3/8" Dia x 2" Grip.

Best regards

Brian

General Manager

Thanks Paul, much appreciated.

Derek

Hi Glynn,

Thanks for getting back to me so quickly.

That's great news Thanks.

Regards

Louise

Thanks Paul,

We finally managed to get it sorted!

Many thanks for your help, hope to do business with you in future.

Have a good weekend

Best Regards

Gary

Hi Lee,

I have raised the order. The number is 4503162817. The hard copy is in the post. If you could let me know next week what the total cost will be I can then amend the order for payment.

Thanks for your help

Paul

Hi Paul,

Thank you for the price of repairs for the 3 Hilma Swing Sink Clamps. Please proceed with the repairs.

Thank you

Ralston

Paul thanks for that will you please copy ... as I am away on holiday from today for two weeks

Thanks again

Bob

Thanks Paul / Praveen, Information was helpful made some adjustments to the card and is running ok at the moment.

Thanks for your help

Don

Melbourne, Australia

Hi Paul,

Thank you very much for keeping me updated with the continuing improvements, much appreciated.

Regards,

Vicky Senior Buyer

Hi Paul

We fitted the flow controller yesterday & the results were perfect, in fact just inserting the valve without closing it at all was enough to fix the problem. As I am on holiday from Friday please confirm the price to Mike & he will let you have an order number to invoice against. Many thanks for your assistance.

Regards

Steve

Thanks Paul you've been very kind.

Problems I've been having stem from me being electrical and the hydraulic design engineer having left. The skip hydraulics have been modified both in the skips and on the manifold. The former being quite effective but the latter not so...

Again many thanks

Jon

Hi Paul,

Thanks for the quote and for pointing out my size error! I will pass the quote on to my boss and will be in touch should I get the OK to buy.

Kind Regards,

Steve

Workshop Technician

Dear Paul,

Thanks for your prompt reply and wealth of information regarding my enquiry. I will get back to you with a detailed request for a quote as soon as I can.

Kind Regards,

Steve

Workshop Technician

Paul

See my comments in red

As soon as I get the confirmation and the last price I shall get an order raised

Regards

John

Paul

Thanks for your quote.

Herewith we confirm the order, so kindly arrange and send the material.

Kindly confirm whether you would accept credit card otherwise give us your bank details, also confirm carriage to Dubai is courier.

We await your reply urgently.

Regards

Michael

Dear Paul,

We acknowledge with thanks the receipt of your offer & will get back to you shortly.

With Regards

Tapas

India

Many thanks for your assistance Paul.

Kind regards,

Jane

TT Controls Manager

Gary,

Please thank all concerned for their efforts in being able to table sufficient information for our client to believe we have an understanding of what is required.

Thanks again

Roger

Principle Design Engineering

Gary,

Thank you for your assistance this weekend. Very much appreciated.

DS will be sending your offices a PO to cover the job.

Also I believe SF is instigating hydraulic servicing with yourselves, so with any luck we should have trouble free weekends in the future.

Once again Thank you

Engineering Manager

Paul,

Many thanks for the rapid response

Regards

Tony

Dear Paul,

We have received your Proforma Invoice and Bank Details. Please let us know the total weight of the material.

Thanks & Best Regards,

Salman

Karachi, Pakistan

Hi Paul,

Thank you for your prompt reply, we will look into this and I will be in contact with you very soon

Wayne

Paul

Thanks for the quick reply

Cheers

Allan

Support Engineer

Att: Paul,

Thanks For Your Quick Response,

Please kindly send the proforma invoice without freight charges as you will have send it to my freight agent in UK.

Best regards,

Kalmesh

Mombasa-Kenya

Dear Paul,

Thanks very much for your quick reply to my inquiry. I've looked at the diagram of the pump you suspect to be the one. I so much appreciate your efforts.

Thanks once more

Jobel

Abuja, Nigeria

Dear Mr. Paul

Sorry for the delay as I was abroad for 1 month. Please accept the same price this time, we send you the order as enclosed. Please send Proforma Invoice with complete bank details for remittance in advance.

Thanks for your co-operation.

Regards

Praveen

Uttaranchal, India

Paul

Thanks for info this looks like the one required

Need to buy Qty 1 at this time do you accept credit card payments if so I will phone tomorrow

Regards

Paul

John

It was a very good meeting, everyone in our team was happy with it. May I take this opportunity to thank you for your hospitality; also I would like to thank the other parties for their efforts and presentation.

I look forward to hearing from you soon.

Regards

Ali

Paul,

Thanks for your help, much appreciated.

As discussed, we retro CNC controls to sheet metal machines and only when they fail. So it is always about delivery for me, cost is also important. I hope there may be some future in it for us.

Trevor

Paul,

Thank you for your quick response.

The hydraulic packs are going inside the facility but it is an extremely large building and is only made of corrugated steel. This means that the temperature of the air will get to -20 deg C but the packs will be shielded from the rain, snow etc...

Kind Regards,

James

Electrical Design Engineer

Good morning Lee,

Just a quick e-mail to thank you very much for all of the work and effort yourself and your colleagues have done for us over the past few months.

I didn't get chance to thank Bernie yesterday so if you could pass my many thanks on to him as his work on site is excellent, its exactly what we wanted and the quality is far better than anything we could have managed.

This order for us is a key one for future business, so our main priorities for this contract were to supply a quality drive package and within the time scale requested by our customer. With your on time delivery, flexibility to come to site when we needed, quality, and quick response with the second quotation/installation this has helped us keep on target for this date.

Fingers crossed this will lead to future orders from which we can both benefit. Many thanks again for all of your help.

Best regards

Projects team leader.